Privacy Policy
Your privacy matters to us. Here's exactly what we collect and why.
1. Who We Are
Home Reset Cleanout ("we," "us," or "our") is a junk removal and cleanout company based in Pittsburgh, Pennsylvania. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or use our services.
2. Information We Collect
We only collect information you voluntarily provide to us. This may include:
- Contact information — your name, phone number, and email address when you submit a quote request or contact form
- Service details — the type of junk removal service you're requesting and any additional details you share
- Communication records — records of calls, texts, or messages between you and our team
We do not collect payment information through our website. Any payments are processed in person at the time of service.
3. How We Use Your Information
We use the information you provide solely to:
- Contact you to schedule or confirm your service appointment
- Provide you with a quote or estimate
- Follow up after your service to ensure satisfaction
- Respond to your questions or concerns
- Send occasional service reminders or promotional offers (you may opt out at any time)
4. We Do Not Sell Your Information
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes — period. Your information stays with Home Reset Cleanout and is used only to serve you.
5. Third-Party Service Providers
We may use trusted third-party tools to help us operate our business, such as form submission services (e.g., Formspree or EmailJS) and email platforms. These providers are only given access to information necessary to perform their specific function and are not permitted to use your data for any other purpose.
Our website may also load fonts from Google Fonts. Google may collect basic usage data as part of this service. Please refer to Google's privacy policy for details.
6. Cookies and Tracking
Our website does not use tracking cookies, advertising pixels, or analytics services that monitor your browsing behavior. We do not use Google Analytics, Facebook Pixel, or similar tools.
Your browser may store basic session data, but we do not use this data to identify or track you.
7. Data Retention
We retain your contact information only as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our service relationship and a reasonable period thereafter for record-keeping. You may request deletion of your information at any time by contacting us.
8. Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any marketing communications at any time
To exercise any of these rights, contact us using the information below and we will respond promptly.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
11. Links to Other Websites
Our website may contain links to third-party websites (such as our Facebook page). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
- Phone: 412-401-2508
- Location: Pittsburgh, PA
- Hours: Monday – Saturday, 7am – 7pm